IT Government Services

What We Do
We are a team that will diagnose, repair and troubleshoot randomized conditions on all computerized systems within the entire Coeur D’Alene Tribe. Troubleshooting is a form of problem solving aimed towards failing products used by the tribe. These products will be looked at for malfunctions and have a process of elimination to find the cause of the problem. Sometimes the failing process will have to be recreated, when this happens it needs to be documented to have a solution for future use.
Repairing the network or computer systems happen once all products have failed at completing their task and ceased to function correctly. These products will need to be diagnosed and repaired to a certain degree. When all the hardware components shut down or stop working correctly these machines will need to be rebuilt with newer parts or be recycled for disposal.
Disposing of machines is not always the ideal path as some want to give away the machines when they get newer models and would like them to be wiped of any information that would be left over on them. We clean and wipe information for security reasons and to have a fresh start for anyone who might be acquiring these old relics, but it is essential to leave no information on the systems before they are given away.
The work we do is not all just fixing the internet or the computer as it goes into chaos, but we provide the professionalism anyone should deserve

WE ARE YOUR IT PROFESSIONALS

IT Professionals
James Twoteeth
GIS-IT Gov Services Manager
208-686-2089
jtwoteeth@cdatribe-nsn.gov
James Franklin
Network Administrator
208-686-6049
jfranklin@cdatribe-nsn.gov
Andrew Schiley
Database Administrator
208-686-6409
aschiley@cdatribe-nsn.gov
Jim Taylor
Telecommunication Technician
208-686-1304
jtaylor@cdatribe-nsn.gov
Greg Harper
PC Technician
208-686-5062
gharper@cdatribe-nsn.gov
Jordan Goddard
Help Desk/PC Technician
208-686-2064
jgoddard@cdatribe-nsn.gov

Community Technology Center

Tech Center Building


Information Technology Help Desk System

This streamlined service is for anyone that wants help with any network, computer or phone related service on the aforementioned devices. This is to help with tasks to be tracked and to be done with a ticket system.
If for any reason you need to ask a question, have a problem, or a concern do not hesitate to call or e-mail us.
E-mail: ithelpdesk@cdatribe-nsn.gov
Phone: 208-686-2064

New Building

Since the end of May 2014, we have moved the GIS and Tribal IT teams into the old Education building when they moved to the old Benewah Medical Building. This marks that Tribal IT and Red-Spectrum IT are no longer in the same building. The new building might be a fixer upper, but it looks like they will be doing fine to make the most out of it.

FAQ

  • New Computer Quote
  • E-Mail Archiving Help
  • Virus & Malware Software:
    Malwarebytes
    Microsoft Security Essentials
  • Never download untrusted programs: Search Protect, Free(anything), Fix computer, optimize computer, Driver uploader. Essentially anything you think might help your computer run faster is only going to harm it
  • Pop-up blockers:These are only for Firefox and Chrome as Internet explorer already has one enabled
    Firefox
    Chrome
  • How to easily avoid PC infections: The single biggest factor in preventing a malware infection on your PC is YOU. You don’t need expert knowledge or special training. You just need vigilance to avoid downloading and installing anything you do not understand or trust, no matter how tempting it might be
  • Accessing Timesheets
    While at work
    While Away
  • Saving to H drive: Almost everyone has an H drive assigned to them when they get hired. This is a special folder where you can store really important documents and or files from your old computer. It’s useful to know its location and how to put the files that you want and not shortcuts. Shortcuts are not the real document and should never be made. To find this H drive all you need to do is click on My Computer and it should list it. If it doesn’t you may need to contact the help desk
  • Computer Shutdown: If for any reason your computer shuts down, Blue screens or make a noise or smells, you should contact the help desk with any problem that arises with any machine in your office. Now remember if it was a power outage it’s probably okay to turn your machine back on if it doesn’t turn on right away
  • Check Email:  Not everyone knows that you can check your e-mail while you’re away from work and it’s very important that most people know how to do this
Coeur d'Alene Tribe HQ  |  p. 208.686.1800  |  850 A Street Plummer ID 83851